Tuesday, November 11, 2014

Switch from an iPhone and not receiving text messages? You may still be registered as an iMessage user. Apple has finally released a tool to fix the problem.

Customers who switched away from the iPhones have always had one nagging problem: iMessage. Apple has finally come out with a quick fix for that.

Apple quietly introduced a new tool over the last couple of days that solves one of the biggest headaches for former iPhone owners - lost messages.

The problem begins when iPhone users sign up for iMessage in the first place. The service, which Apple introduced in 2011, helps iPhone users communicate with one another over data networks and Wi-Fi, instead of using text messages on cellular networks. To do this, Apple keeps track of a user's phone number so that when another iPhone user tries to send a message, it can shift to iMessage instead.

What happens if users no longer own an iPhone? Until now, they had to turn off iMessage on their old phone before turning on a new Android / Windows Phone / Blackberry device. Some users, however, have said turning off iMessage doesn't always solve the problem.

Unhappy and former iPhone owners have sued Apple over the issue, stating that they fell into a void where iMessage texts do not travel. Worse, the sender usually thinks the message was delivered even though it never was.

Apple's new tool includes step-by-step instructions for unregistering iPhones still in the possession of their former users. And for those who longer have their iPhone, the page includes an option for typing in their phone number and receiving a confirmation code that can be entered to confirm their choice.

Find more information and unregister your number at this link: https://selfsolve.apple.com/deregister-imessage

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