Friday, May 5, 2023
Here's something you never want to see: intruder alert, intruder alert. So catch it before it's too late!
Wednesday, March 3, 2021
The nationwide shift to EMV-enabled cards - also known as chip or smart cards - began in 2015 with the liability shift, making the party with the least secure technology responsible for chargebacks and fraudulent transactions. Since then, EMV transactions have become a way of life, and consumers have grown more comfortable with the seamless checkout process and security they receive.
Major card brands have continued to push EMV transactions over swipe. Together we must continue to remain vigilant against the threat of fraud and ensure our shared customers continue to operate in a secure transaction environment.
As a trusted Heartland partner, we wanted to make you aware of two new programs that will be implemented starting with transactions processed on April 1, 2021 to encourage broader adoption of EMV technology in the marketplace...
Visa has announced that they will be issuing a non-EMV Fallback fee beginning in April. If an EMV card is
swiped instead of using the EMV chip a fallback fee will be assessed per
transaction. These fees will be displayed on the merchant
statement in the Visa portion of the Fee Summary section. It is important to note that Visa is the only one that can control this fee and there is no way to bypass it.
We have been urging our clients to upgrade their credit card systems, if necessary. Now may be your last opportunity to do so before being assessed with extra fees.
Give us a call or reach out to your account representative today.
Thursday, August 13, 2020
The following are common lies that we hear from clients. Please don't say any of these thing when we go to fix your computer! 😀
1). "I've restarted my computer."
We hear this constantly. The first thing we typically ask when someone calls in for help is "have you restarted your computer lately"? The caller always answers yes, but we usually know they haven’t, because the majority of minor tech support issues are resolved with a restart. Rebooting your computer clears out all the minor software hiccups that occur as your computer processes all those millions of lines of code that make it run.
2). "Everything is plugged in."
You might be positive you’ve plugged everything in and are certain there is some other reason you don’t have internet, or your keyboard isn’t working, or your printer isn’t printing. You are wrong. It’s okay. It happens to everyone - even us. Just answer our questions honestly.
Just tell us you have no idea if everything is plugged in. This is especially important if you do not know what an Ethernet cable, USB cable, or power cable are.
3). "I have no idea how I got that ransomware / virus / malware on my computer."
How do you get malware? Well, you go to sites you shouldn’t go to and click on links you shouldn’t click on and download apps you shouldn’t download. Sometimes you hit an OK button you have no business clicking.
It’s very easy to avoid getting malware in most cases. If a Windows looking OK button appears on your computer, don’t click it. If you’re on a free porn site and see a neat ad, if the site promises super expensive software for free, or if it all seems to good to be true, don’t click it. But people click all the time...it's like dangling candy in front of a toddler.
4). "My teenage son has been using my computer."
This is more common than you think. When someone says that, we know where it’s headed. Although, it doesn’t necessarily mean a computer is infected with malware, ransomware, or viruses.
It’s just something people say as they deliver a computer - as if to prep the tech support agent for all the porn they might come across in the course of their repair. But any techie is accustomed to finding porn on a computer.
5). "There's sticky stuff on my computer? I have no idea why. Oh, there's no way it is alcohol."
Do you know how your computer got covered in apple schnapps? You were making an appletini. You drank that appletini. You made another appletini. You drank that appletini. You made another appletini. You spilled that appletini.
We get it, those Zoom meetings from home make us want to drink too! But we can guarantee, as soon as we open the machine -maybe even beforehand - we know what is wrong. It doesn’t matter who spilled it or if you were present at the time, the liquid residue/corrosion voids your warranty and lying about it is just going to waste everyone’s time.
6). "It must have come broken."
Tech agents are not idiots, so trying to con us into giving you a free repair is usually not going to work. If we hear "I opened the box and it was already broken," it's an immediate red flag. We’ll notice that the keys are shiny from days of use, or the scuff on the side that only comes from the laptop getting tossed in a bag.
We love helping our customers. But if we hear these any of these six things, there is an immediate damper put in our day. So please, please, please - refrain from saying them!
Friday, June 12, 2020
Since 2011 we have been able to avoid rate increases while maintaining our outstanding customer service levels. Infact, we have done extensive research and have found that we are one of the most affordable tech companies in the state of Massachusetts. Unfortunately, with the recent business climate we are in, we have been forced to make some changes. Effective 6/15/20, hourly rates will increase by $25. This minimal increase will help us to continue providing the best service possible to all of our clients in these troubling times.
Please feel free to reach out if you have any questions or concerns. We thank you for your understanding in this matter.
Please remember our address change as of 1/1/2020.
Monday, March 23, 2020
Awareness and preparedness are both vital - you'll want to be sure you have the following basics:
- Secure wifi connection. Most wifi systems at home these days are correctly secured, but some older installations might not be. With an insecure connection, people in the near vicinity can snoop your traffic.
- Fully updated antivirus system in place.
- Up to date security software. Security tools such as privacy tools, add-ons for browsers etc need to be up to date. Patch levels should be regularly checked.
- Remember to back up periodically. All important files should be backed up regularly. In a worst case scenario, staff could fall foul of ransomware for instance. Then all is lost without a backup.
- Lock your screen if you work in a shared space. (You really should be avoiding co-working or shared spaces at this moment - social distancing is extremely important to slow down the spread of the virus).
- Make sure you are using a secure, encrypted connection to your work environment.
- Provide initial and then regular feedback to staff on how to react in case of problems. Who to call, hours of service, emergency procedures and how they evolve.
- Give suitable priority to the support of remote access solutions. Employers should provide at least authentication and secure session capabilities (essentially encryption).
- Ensure adequate support in case of problems.
- Define a clear procedure to follow in case of a security breach.
- Consider restricting access to sensitive systems where it makes sense.
Friday, March 13, 2020